Blog: Digital Encounters

"Innovations can be found in the interface between the possibilities of new technologies and human behavior."

Innovation Services helps to answers the changing demands of consumer and workplace behavior. Creativity, service design, and innovation methods are the key elements.

Chatbots

The popularity of instant messaging and chat has surprised everyone. Facebook examined 8 different countries, and 51% of people reported messaging has replaced other communication methods . Chat is the most popular customer service channel.

Digital Communications

From online training to advertising: Digitalisation offers new pathways to reach, communicate and influence.

Innovation funding

Innovation creates growth: serving customers with new products, in new ways, better and more efficiently.